1198 Download Speed and 536 Upload Speed

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HP PCs - Irksome Cyberspace Troubleshooting (Windows 10, 8)

This document is for HP computers with Windows 10 or Windows viii.

The computer stops responding or performance becomes poor after connecting to the Internet. Use this certificate to resolve the virtually mutual problems that cause the computer to stop responding or crusade Cyberspace browsing to slow down.

note:

This document contains instructions to restart your calculator. Bookmark this folio for easy reference.

Testing your Internet connection speed

Use one of the following methods to test your Cyberspace connection speed both before and after performing the troubleshooting steps in this document to see whether your connection speed improves.

Network Speed Test

Utilize the Network Speed Test to measure your network response time, download speed, and upload speed. Based on your connectedness'due south speed, Network Speed Test will tell y'all what activities you can do, such as stream music or high-quality video. Download this free app from the Windows store using the post-obit instructions.

1. In Windows, search for and open the Microsoft Shop.

2. In the Microsoft Store, search for network speed test, and and so select the Network Speed Test app in the search results.

   

3. Click Get, and wait while Windows downloads and installs the app.

   

4. Select Launch to open the app.

   If requested to let the app access your precise location, click Yes.

   note:

   You can alter this later on in the Settings app.

   

5. Click Start to run the test.

   

6. When the test is complete, the results display on the screen showing the connection type, and download and upload speeds, likewise as other network information.

   

Bing Speed Test

Use the Bing Speed Test to mensurate your network response time, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed exam.

   

3. When the Speed test displays, click Start.

   

4. When the test is consummate, the results display showing the "ping" (network response) time, and upload and download speeds.

   

Troubleshooting

Use the following steps to resolve the most common bug that cause the computer to stop responding or crusade Internet browsing to boring down.

Step 1: Detecting and removing spyware and adware

If the computer becomes slow subsequently connecting to the Internet, or your home page changes to a page y'all do not want, or unwanted desktop links display, or advertizement windows pop upwardly repeatedly, then the figurer probably has spyware or adware installed. Spyware and adware tin can be very difficult to remove manually. For more information about spyware and how to remove spyware from the estimator, become to Computer Might Be Infected past a Virus or Malware (Windows 10, 8).

Step two: Scanning for and removing viruses

Many viruses use an Internet connection when a browser window is opened and tin crusade the computer to tedious downward or end responding. For more than information about how to scan and remove viruses, become to Computer Might Be Infected past a Virus or Malware (Windows 10, viii).

annotation:

Subsequently scanning and removing spyware and viruses, run Windows Update to update your computer.

Step three: Blocking browser pop-ups

A pop-up is a pocket-size spider web browser window that appears on tiptop of the website you lot are viewing. Pop-up windows often open every bit soon every bit y'all visit a website and are usually created by advertisers. Web browsers accept features called pop-up blockers that can prevent pop-up windows from appearing. In nigh popular-up blocker programs you can cull the level of filtering you want, select which pop-ups you desire displayed and build a blacklist of those you exercise not. See Blocking Popular-up Windows or Advertisements for more information.

Stride iv: Clearing browser history, removing temporary Internet files, and resetting browser settings

Certain items in the history or settings of a browser can make your connection to the Internet very wearisome. Articulate your browsing history, remove temporary files that may be causing bug, and to reset your Cyberspace settings.

Border browser

Clear history, remove temporary files, and reset settings in the Edge browser.

1. In Microsoft Edge, click the More deportment icon in the height left corner, and so select Settings.

   The General settings window opens.

   

2. In the General settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to clear.

   

4. Check the boxes next to Browsing history, Cookies and saved website data, and Cached data and files, and Tabs I've set aside or recently closed, and and then select Clear.

   

5. Run a network speed test again.

If the issue persists, continue to the next pace.

Internet Explorer

Articulate history, remove temporary files, and reset settings in Net Explorer.

1. In Windows, search for and open up Manage browser add-ons.

2. In the Internet Backdrop window, select Manage add-ons.

   

3. On the Manage Add-ons window, select Toolbars and Extensions, and then select All add together-ons from the Show drop-down menu.

   

4. In the Manage Add together-ons window, select add-ons that are enabled, and so click the Disable button in the lower right corner. Repeat this step for each add-on that is enabled.

5. Select Shut to return to the Cyberspace Properties home window.

6. Select the Full general tab, and then in the Browsing history area, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Net files and website files, and History, and so click Delete.

   

8. Later the calculator deletes the browsing history and returns to the Internet Properties windows, select the Security tab.

9. Select Reset all zones to default level, and then click Apply.

   

10. Select the Content tab, and and then select Clear SSL State.

    

11. Select OK in the SSL cache confirmation message that displays.

    

12. Select the Avant-garde tab, and and so click Reset.

    

13. On the reset Cyberspace Explorer Settings window that opens, select Reset to ostend your changes.

    

14. In the Reset Internet Explorer Settings window, click Close.

    

15. Restart your computer, and so connect to the Internet and perform another speed test.

If the consequence persists, proceed to the next step.

Step 5: Updating network drivers

Some lockup bug have been identified and resolved through network driver updates. Updating you lot network driver might increase Cyberspace speed.

1. If prompted, select your country/region, and then follow the on-screen prompts to identify your production.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads page, select your operating system from the Select your operating arrangement drib-down, and then click Next.

4. Select the plus sign+ next to Commuter - Network to expand the list of available network drivers.

5. Select the network or modem driver update from the list. For example, Realtek RTL8139 LAN Driver Update.

6. Click the Download push.

7. When the download bar displays at the bottom of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to complete the download.

10. Restart your computer, and then connect to the Internet.

    If the computer stops responding or performance becomes poor, continue to the adjacent step.

Stride six: Disabling software that opens with Windows

For troubleshooting purposes, reduce the amount of software that opens with Windows to try to discover out if a software conflict is occurring and slowing your Net connexion.

To disable automatically opening software, use the Microsoft System Configuration software (Msconfig) as follows:

1. In Windows, search for and open up msconfig.

2. On the General tab, select Selective startup, remove the pick next to Load startup Items, and so select OK.

   

3. Restart your computer, and and then connect to the Cyberspace.

   If the computer stops responding or performance becomes poor, go along to the next step.

Stride seven: Contacting your Internet Service Provider

Call your local Internet service provider (ISP) or visit the website to see if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such equally poor latency or long wait times, you must wait until the problems are resolved by your ISP. Besides, if your ISP requires special software to connect the Internet, ask if yous should reinstall the software. If so, use instructions provided by your ISP to remove and reinstall your ISP software.

After contacting your ISP, restart your reckoner, and so connect to the Internet. If the calculator stops responding or operation becomes poor, disable or modify how the programs on your calculator access the Internet.

Pace eight: Disabling or modifying how programs access the Internet

Sometimes software programs automatically access the Net. This is usually done to go on the software upwards-to-appointment and to provide alerts for new product availability. Sometimes, the software that is accessing the Internet tin can lock up, such as when a software programme is attempting to connect to a website that is no longer in service.

Programs that access the Internet automatically include:

• Java update

• Windows Media Eye

• Windows update

• Symantec Live Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Net connection issues:

• The connection to the Internet becomes very dull or freezes at a specific time of day: Many software programs attempt to get updates or information at regularly scheduled times. For example, Windows Update might endeavor to automatically download and install important updates for Windows every dark at midnight. The problem might be worse when two or more than software programs attempt to connect to the Internet at the same fourth dimension. To resolve, disable automatic updating within the options of the software programme(south), or adapt the time at which the software program automatically installs updates (if an selection is available).

• The connexion to the Internet becomes very boring or freezes when a software programme is opened: Some software programs immediately endeavor to connect to the Internet when opened. Either disable the connection feature inside the options of the software program, or consult the software vendor'southward support website for a solution. When searching for a solution, be sure to apply the exact title of the software and the version of the software program, if known.

• The connection to the Cyberspace becomes very slow or freezes when Windows loads: When Windows initially starts and an Internet connection becomes available, many software programs endeavour to connect to the Cyberspace as shortly as the Cyberspace connection becomes available. To resolve, prevent software that uses the Internet from loading with Windows (as was done in a previous stride), disable automatic updating within the options of the software programme(s), or adjust the time at which the software program automatically installs updates (if an option is available).

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Source: https://support.hp.com/id-en/document/c03460887

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